Arrival

We recommend you arrive 30 minutes prior to your scheduled appointment, allowing ample time for a tour of the facilities before your treatment. We also encourage you to utilize this time to enjoy the eucalyptus steam room, dry sauna, hot and cold plunge pools, relaxation room, and co-ed lounge. As a courtesy to the next guest, should you arrive late for your treatment, the service will end on time and the full price of the service will be charged.

Environment

The use of our spa facilities are complementary to guests who have a scheduled appointment. Spa amenities include: cold and hot plunge pools, dry sauna, steam room, fitness center, indoor and outdoor relaxation room, and co-ed lounge. We ask that you be mindful of the environment and speak softly while using the spa amenities. Cell phones are not permitted.

Attire

Upon your arrival you will receive a spa robe and sandals to change into, and a locker to store your personal belongings. For most spa treatments it is customary to disrobe completely, however for your comfort, undergarments may be worn. Our therapist are highly trained to keep you properly draped throughout the treatment and ensure your complete privacy. Bathing suits are required when using men’s and women’s amenities and common area.

Age Requirements

Guests must be at least eighteen years of age to utilize spa amenities and services.

Health Conditions

Please inform us of any health conditions or concerns at the time of your booking, such as pregnancy, high blood pressure, heart conditions, allergies, sunburn etc. Additionally, you will be asked to complete a medical intake form upon arrival so that we can better customize your treatment to serve your needs.

Payment

We require a valid credit card to schedule all spa appointments. Room signing is available for registered hotel guests. Payment is settled upon conclusion of service; tax is not included in the price of the service. For your convenience, a 20 percent service charge will be added to each spa and salon service received. The entire service charge is dispersed to the spa and salon staff members who served you. Additional gratuities are at your discretion. Discounted services incur service charge based on the full price of the service. 

We regret packages, journeys and promotions are restricted from the use of discounts.

Cancellation and Rescheduling

Should you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance of the treatment start time. Appointments cancelled with less than a 24 hour notice or missed appointments will be charged the full service amount.

A Spa Journey cancellation requires at least a 48-hour notice. Cancellation of group reservations requires a one week notice.

Tour Philosophy

Available upon request.

Green Reed Spa COVID – 19 Protocols:

Cleanliness & Safety have always been a high priority for us at The Green Reed Spa, and this will continue to be our focus. Below are a few operational details in our response to the current Covid-19 virus.

All of our staff are vaccinated for the Covid-19 virus. 

To best protect our guests and staff, we require proof of Covid-19 vaccination for spa services and facilities

Masks are required for all staff and guests in public areas of the Green Reed Spa.

Please allow for social distancing while in the Spa facilities by limiting occupancy of steam, sauna, and hot tubs to 3 people per area.

To provide safe social distancing, use of the facilities and lounge is limited to a total of two hours prior to or following Spa services.